On behalf of Mrs. C.'s family, I thank you for the wonderful service provided by yourself, the Agency (Seniors Helping Seniors-Westmont IL) and the individual caretakers that worked with her during the past year.
Your agency provided the transitional services that grew with Mom's needs this year--from a few hours a day to extended day time hours. First, let me acknowledge Dan for your personal interviews including visits to Mom's condo, your adjusting to changes in Mom's schedule, and your ability to match caregivers to Mom's personality. You are a lovely and caring person. You were able to communicate with me and my 3 siblings by phone and email to keep us updated on schedule changes and other issues cropping up with Mom's condition.
On Thanksgiving I had the opportunity to speak with my siblings and their spouses and received these comments on the excellent service that was afforded to Mom this year:
--"I would like to comment on how concerned they are--they treated Mom like part of their family."
--"They stuck with it, even when Mom was not all that gracious and were able to diffuse Mom's confused outbursts."
--"The relationship with the caregivers was extraordinary. One of the caregivers had lost her mom at the age of 10--it was almost like she considered Mom like a member of her family. The ladies were very caring; they helped with the transition when Mom had to go to 24 hour live-in caregivers."
--"Mom enjoyed the ladies. I would recommend SHS to anyone."
--"Everyone was super great."
SHS was a perfect niche for us. It started out as 3 - 4 hours and expanded as Mom's needs increased. You are to be commended for the selection process and the training that you provide the caregivers from Seniors Helping Seniors. I would be happy to speak to anyone who would like a reference for your services.
Mrs. C.'s daughter
— Daughter of Mrs. C